Shipping Policy

1. Order Processing Time

Most orders are processed and shipped within 1-3 business days. Certain large equipment, special-order items, or out-of-stock products may require additional processing time.

Once an order has shipped, tracking information will be sent by email when available.

2. Shipping Methods

Shipping methods vary depending on product size, weight, and destination.

Parcel Shipments

Smaller items may be shipped by UPS, FedEx, USPS, or similar carriers.

Freight Shipments

Larger or heavier items may be shipped via LTL freight carriers. Freight deliveries may require a business address, loading dock, or forklift. Additional charges may apply for residential delivery, liftgate service, limited access locations, or appointment delivery.

3. Shipping Charges

Shipping charges are calculated based on factors such as product dimensions, weight, destination, and shipping service level. Some items may qualify for free shipping where specifically indicated.

4. Delivery Inspection

Please inspect all shipments immediately upon delivery. Before signing for freight shipments, check the packaging and product condition carefully.

If you notice visible damage, shortage, or missing items, please:

Note the issue on the delivery receipt
Take photos
Contact us within 24 hours

Failure to note shipping damage at the time of delivery may affect the ability to file a freight claim.

5. Shipping Damage

If an item arrives damaged, please retain the original packaging and contact us promptly with photos and order details. Do not return damaged merchandise without authorization.

6. Shipping Delays

Estimated shipping or transit times are not guaranteed unless expressly stated. Delays caused by weather, carrier issues, supply chain disruptions, or other circumstances beyond our control may occur.

Contact Information

Email: info@primerestosupply.com

Phone: (xxx) xxx-xxxx

Return Policy

1. Return Eligibility

Return requests must generally be submitted within 30 days after delivery, unless otherwise stated for a specific product.

To be eligible for return, items must be:

Unused
Uninstalled
In original packaging
In resalable condition

2. Non-Returnable Items

The following items are generally non-returnable:

Custom-made products
Special-order items
Used or installed equipment
Clearance or final sale items
Items damaged by misuse or improper installation

3. Return Authorization

Before returning any product, customers must contact us for return approval and instructions. Unauthorized returns may be refused.

Please provide the following when requesting a return:

Order number
Item name or SKU
Reason for return
Photos if applicable

4. Return Shipping Costs

Return shipping costs are generally the responsibility of the customer unless the return is due to a shipping error, incorrect item, or verified product defect.

5. Restocking Fees

Certain returns may be subject to a restocking fee of up to 20%, depending on the product category, supplier policy, and condition of the returned item.

6. Refund Processing

Refunds are processed after the returned merchandise is received and inspected. Approved refunds are typically issued within 3-7 business days to the original payment method.

Original shipping charges are generally non-refundable unless required by law or caused by our error.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos and order details so we can review and assist.